Shipping policy

Last Updated: September 28, 2026

Thank you for shopping with XXXX.

XXXX is operated by BLUE STAR TRADING LIMITED.

Business Address:
RM C, 6/F, WORLD TRUST TOWER
50 STANLEY STREET
CENTRAL, HONG KONG

We are committed to providing a reliable and convenient delivery experience for every order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will begin processing on the next business day.

During major promotions, holidays, or periods of unusually high order volume, processing may take slightly longer. If there is a significant delay, we will notify you by email.

2. Shipping Time

After your order has been processed and shipped, estimated delivery times are:

Standard Shipping: approximately 7–15 business days
Express Shipping: approximately 3–7 business days, where available

Please note that delivery times are estimates and may vary depending on the destination, customs clearance, weather conditions, carrier delays, and other circumstances beyond our reasonable control.

The shipping time begins after the order has been dispatched, not when the order is placed.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery destination, order details, and the shipping method selected.

If free shipping is available for a particular promotion or order value, the applicable terms will be displayed on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when available.

Please allow 24–72 hours for tracking information to become active after the order has been dispatched.

You can use the tracking number provided in your shipping confirmation email to check the status of your package.

5. Customs, Duties & Taxes

For international orders, customs duties, import taxes, VAT, or other applicable fees may be charged by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping fee and may be the responsibility of the customer.

Customs policies vary by country, and BLUE STAR TRADING LIMITED cannot guarantee that an order will not be subject to customs duties or taxes.

6. Shipping Address

Please make sure that your shipping address and contact information are complete and accurate before completing your purchase.

If you need to change your shipping address, please contact us as soon as possible after placing your order.

Once an order has been shipped, we may not be able to change the delivery address.

LiveRella is not responsible for delays, additional shipping costs, or failed delivery caused by an incorrect or incomplete address provided by the customer, to the extent permitted by applicable law.

7. Delayed or Lost Packages

If your package is delayed, please first check the tracking information provided by the shipping carrier.

If the tracking information has not been updated for an extended period, or if your package appears to be lost, please contact us at:

Email: yujiecv123@gmail.com

We will work with the shipping carrier to investigate the shipment and assist you as appropriate.

Please note that once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside of our reasonable control.

8. Damaged Packages

If your package arrives visibly damaged, please take photographs of the package and the items inside before disposing of any packaging materials.

Please contact us within 7 days of delivery with:

Your order number
Photos of the damaged package
Photos of the damaged item
A brief description of the issue

We will review the information and determine the appropriate solution in accordance with our Returns & Refund Policy and applicable law.

9. Failed Delivery or Unclaimed Packages

If a package is returned to us because the customer provided an incorrect address, refused delivery, or failed to collect the package within the carrier's required period, additional shipping costs may apply if the customer requests the order to be reshipped.

Refunds for returned or unclaimed packages may be subject to applicable shipping costs and our Returns & Refund Policy, to the extent permitted by applicable law.