Refund policy

Returns & Refund Policy

Last Updated: September 28, 2026

This Returns & Refund Policy applies to purchases made through the LiveRella online store operated by BLUE STAR TRADING LIMITED, a company registered in Hong Kong.

Company: BLUE STAR TRADING LIMITED
Address: RM C, 6/F, WORLD TRUST TOWER, 50 STANLEY STREET, CENTRAL, HONG KONG
Customer Service Email: yujiecv123@gmail.com

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must generally:

Be in the same condition as when you received it;
Be unworn or unused;
Have the original tags attached, where applicable;
Be in its original packaging, where applicable; and
Be accompanied by your order number or other valid proof of purchase.

Items that do not meet these conditions may not be eligible for a refund, except where otherwise required by applicable law.

How to Request a Return

To request a return, please contact us at:

yujiecv123@gmail.com

Please provide your:

Order number;
Reason for the return; and
Photos or other information that may help us evaluate the request, where applicable.

Please do not send any item back before your return request has been approved.

If your return is approved, we will provide you with the applicable return instructions and return address.

Returns sent without prior approval may not be accepted.

Return Shipping Costs

For returns due to personal preference, change of mind, ordering the wrong item, or other reasons not caused by a defect or error on our part, the customer is generally responsible for the return shipping costs.

If an item is defective, damaged, incorrect, or materially different from the product description, please contact us before returning the item.

If the issue is confirmed, we will provide appropriate return instructions and, where applicable, cover reasonable return shipping costs.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is the result of an error on our part.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery.

If you receive an item that is:

Damaged during shipping;
Defective;
Incorrect;
Missing parts or accessories; or
Materially different from the product description,

please contact us at yujiecv123@gmail.com as soon as reasonably possible.

To help us investigate the issue, please provide your order number and clear photos or videos of the item and its packaging.

After reviewing the information, we will provide appropriate instructions and, where applicable, offer a replacement, refund, or other appropriate resolution.

Non-Returnable Items

Certain products may not be eligible for return, including:

Perishable goods;
Customized or personalized products;
Products made specifically according to customer requirements;
Personal care or hygiene products where applicable;
Hazardous materials;
Flammable liquids or gases;
Gift cards; and
Promotional or final-sale items where clearly identified as non-returnable before purchase.

If you are unsure whether a particular product is eligible for return, please contact us at yujiecv123@gmail.com before sending the product back.

Nothing in this policy limits any mandatory rights or remedies that may apply to you under applicable law.

Exchanges

We currently do not offer direct product exchanges.

If you wish to purchase a different product, you may return the original item, if eligible, and place a new order for the desired product.

Once the approved return has been processed, the applicable refund will be issued in accordance with this Returns & Refund Policy.

Refunds

Once we receive your returned item, we will inspect it to determine whether it meets the applicable return requirements.

Refund Processing Time

After your returned item is received:

Return inspection: We generally review the returned item within 3–5 business days.
Refund processing: If the return is approved, we will initiate the refund to the original payment method within 2 business days after approval.
Refund arrival: Once the refund has been issued, it may take up to 10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

The actual time required for a refund to appear in your account may vary depending on the payment provider.

If you have not received your refund within 15 business days after your return has been approved, please contact us at:

yujiecv123@gmail.com

Refund Amount

If your return is approved, the applicable refund will be issued to the original payment method used for the purchase.

Unless otherwise required by applicable law:

Original shipping charges are generally non-refundable;
Return shipping costs for change-of-mind returns are generally the customer's responsibility; and
Any applicable deductions will be communicated to the customer before the refund is processed.

We will not apply any deduction that is prohibited by applicable law.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible at:

yujiecv123@gmail.com

We will make reasonable efforts to accommodate cancellation requests received before the order has been processed or shipped.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return in accordance with this Returns & Refund Policy.

Consumer Rights

This Returns & Refund Policy is intended to provide clear information about our voluntary return and refund procedures.

Nothing in this policy is intended to exclude, restrict, or waive any mandatory consumer rights or remedies that cannot lawfully be excluded or restricted under applicable law.

Where applicable, customers may have rights and remedies under the laws of the jurisdiction in which the transaction takes place.

Governing Law

This Returns & Refund Policy shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection laws that may apply to customers in their jurisdiction.

Any dispute arising out of or relating to this Returns & Refund Policy shall be handled in accordance with applicable laws and regulations.